bet789 Privacy Policy

1 Overview

This Privacy Policy applies to all players and visitors who use the bet789 platform, whether through our website or mobile application. It explains how we collect, use, store, and protect personal information in connection with the services we provide — including sports betting, live casino, online slots, and eBingo.

By registering an account or using bet789 in any capacity, you acknowledge that you have read this policy and consent to the collection and use of your information as described here.

2 What We Collect

We collect personal information in several ways — directly from you when you register or use the platform, automatically as you interact with it, and from third parties where necessary for verification.

Information you provide directly:

• Full legal name, date of birth, and contact details (email address and mobile number)
• Government-issued ID documents for identity and age verification (KYC)
• Payment information, including bank account details or registered e-wallet identifiers linked to GCash or Maya
• Communications you send to our support team via live chat or email

Information collected automatically:

• IP address and approximate location at the time of login
• Device type, operating system, and browser details
• Pages visited, features used, session duration, and navigation patterns within the platform
• Betting and gaming activity, including wager amounts, game selections, and transaction history

3 How We Use Your Data

The information we collect is used for specific, legitimate purposes. We do not use it for anything beyond what is described below without your separate consent.

We may also send you service-related notifications via email or SMS — such as account alerts, OTP codes, and security warnings. These are not marketing messages and cannot be opted out of while your account is active, as they are necessary for platform security.

4 Who We Share Data With

bet789 does not sell or rent your personal information. We share data only where it is strictly necessary to operate our services or comply with legal obligations. The categories of third parties we work with include:

• Payment processors and e-wallet partners — to facilitate deposits and withdrawals in Philippine Peso. Only the minimum information required to complete the transaction is shared.
• Identity verification providers — to validate government-issued IDs and confirm that players meet the age requirement of 21 years and above.
• Fraud detection and security services — to protect the platform and all players from unauthorised access, suspicious activity, and potential money laundering.
• Cloud infrastructure and hosting providers — who store and process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities — when we are required by law, court order, or a competent government authority in the Philippines to disclose information.

5 Data Retention

We retain your personal data for as long as your bet789 account remains active and for a reasonable period after account closure — to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

Specifically:

• Account registration data and KYC documents are retained for at least five years after your last transaction, in line with anti-money laundering record-keeping requirements.
• Transaction records are kept for the period required by applicable Philippine regulations.
• Support communications are retained for up to two years after the case is resolved.
• Analytics and behavioural data collected through cookies may be stored for up to 13 months.

When data is no longer required and no legal obligation to retain it exists, we securely delete or anonymise it.

6 Cookies and Tracking

bet789 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit our site.

Types of cookies we use:

• Essential cookies — required for the platform to function, including keeping you logged in and maintaining your session security. These cannot be disabled.
• Analytics cookies — help us understand which features are most used and where players encounter issues, so we can improve the experience.
• Preference cookies — remember settings you have chosen, such as language or display preferences.

We do not use advertising cookies or allow third-party ad networks to place tracking cookies on bet789 pages. You can manage or clear cookies through your browser settings at any time, though disabling essential cookies may affect platform functionality.

7 Security Measures

Protecting your personal information is a core part of how bet789 operates. We implement a range of technical and organisational measures to guard against unauthorised access, data loss, and misuse.

• All data transmitted between your device and our servers uses SSL/TLS encryption.
• Passwords are stored using one-way cryptographic hashing and are never accessible in plain text — even to our own staff.
• OTP-based verification is required for sensitive account actions, including withdrawals and profile changes.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Access to player data within our organisation is restricted to staff who need it to perform their role, and all access is logged.

8 Your Rights

As a bet789 player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012. Here is what you can request at any time:

To exercise any of these rights, contact our support team via live chat inside your account dashboard. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing it.

9 Minors

bet789 is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we discover that an account was created by a minor, we will immediately close the account, delete the associated data, and return any deposits made — in line with our Terms and Conditions.

If you are a parent or guardian and believe a minor has created a bet789 account using your details or their own, please contact our support team immediately so we can take action.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of bet789 after an update is posted means you accept the revised policy. We recommend reviewing this page periodically, especially before making new deposits or changes to your account settings.

11 Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or if you would like to exercise your data rights, please get in touch with us:

• Live chat: Available 24/7 inside your bet789 account dashboard
• Email: [email protected]

We aim to respond to all privacy-related enquiries within five business days. For complaints that remain unresolved, you may contact the National Privacy Commission of the Philippines directly.